Awful experience recently.
I went through them to get a shirt and two hats. Well, I received two boxes. One had the proper shirt and one hat, but also had a friggin PATRIOTS hat inside. It is taking all of my willpower not to dump it in the trash.
The other box had tons of Ohio state National Champions stuff inside, but had my name and packing list all over it and no sign of who it is for.
The return label says that I will be charged $5.50 if I return the stuff. It is free to dump it in the garbage if I don't hear back from customer service before I leave for AZ.