HawkWow wrote:Thus far I am extremely pleased having subbed Direct for Dish. When I was cancelling Dish, they really showed their true colors. I will not return and have cost them money...as promised.
My contract terms with them expired in November, but in December, I encouraged my neighbor to ditch cable for Dishnet. I didn't know I would be entitled to a finder's fee ($50). The dish guy knocked on my door and told me about the $50. He also told me about their silly-ass "Joey Hopper" thing that would allow me to record additional programs (simultaneously). I saw the Direct TV Genie commercial and thought they were one in the same. I said...so I will be able to record 5 channels at once? he paused then said "yes". That was a lie.
(With my contract expired) I commented that it was too bad the new subscribers get this technology but not current subscribers. He asked me if I would rather have the "Hopper" BS thing instead of the $50 and I said...sure. He hooked me up with it and that was that. Soon after I realized it did not record 5 channels but NBD.
Last week I called to cancel and they said "OK, it will cost you $170.00 to do so". The money didn't concern me but I asked...why would I be charged when my subscription has expired? They then informed me that by accepting their crap "Hopper", I "automatically re-upped (my) subscription for an additional 2 years". I said "show me that in writing...show me where I signed such a thing". They said "no, it was a verbal (seriously) acceptance and just accepting the upgrade kicked in the new subscription...you have to read the fine print". F the fine print.
As I promised Dishnet I would, I have talked 2 friends into cancelling Dishnet and they will go to Direct TV. I will receive a $100 finder's fee for each that will cover the lost $170.00...and there will be many more to follow. Even after being warned this would happen, the Dishnet rep said "please know you are welcome back at anytime". Idiots.
You are like me lol. I once got screwed by some fineprint that wasn't available. It was from Bank of America. After spending 2 hours with their rep on the phone I asked her - "do you make more than $15 / hour" and then said "since I know you don't" I just now got twice the value from your company over what you got from me and please close my account immediately.
I know it doesn't get to upper management but I also know they didn't end up benefiting from me and no way they get another dime
Directv has been good and very open with their policies with me.